Privacy policy.
What we collect on this website, why we collect it, and how to make us delete it.
The short version.
We collect contact details you give us and, with your consent, analytics about how you use the site. We do not sell anything to anyone.
Who we are
Telehealth Me is a trading name of Fitra Health Inc., an Ontario corporation. We are the organisation responsible for the personal information described here. Contact us at hello@telehealthme.ca.
This policy is written to meet the federal Personal Information Protection and Electronic Documents Act.
What we collect
| Information | When | Why |
|---|---|---|
| Name, email address, phone number | When you book a call or email us | To arrange and hold the call, and to follow up about the programme |
| Your practice figures: fee, session volume, the share you keep | If you type them into the calculator or give them on a call | To show you the arithmetic. Calculator figures are processed in your browser and are not transmitted to us unless you tell us on a call |
| Pages viewed, referring site, approximate region, device type | Only if you accept analytics cookies | To understand which pages lead to a call |
| Advertising identifiers | Only if you accept analytics cookies and arrived from an advertisement | To measure whether our advertising works |
What we do not collect
We do not collect, and do not want, any information about your clients. Nothing on this site asks for it and you should never send it to us. If you are a programme client, your client records stay in your own practice management software and never enter any system we set up.
Consent
Giving us your contact details is your consent for us to use them to answer you and to discuss the programme. Analytics and advertising cookies are off until you accept them, and you can change that at any time using the cookie settings link in the footer.
If we ever send you marketing email, every message will carry our mailing address and a working unsubscribe link, as Canada's anti-spam legislation requires. Unsubscribing takes effect immediately and always.
Who else sees it
Only the service providers who make the site and our email work: our website host, our email provider, our calendar and booking tool, and our analytics provider. Each processes the information only to deliver that service. We do not sell personal information, and we do not share it for anyone else's marketing.
Some of these providers store data outside Canada, which means it may be subject to the laws of the country where it is held. We choose providers that commit to protecting it.
How long we keep it
Enquiry details for two years from your last contact with us, unless you ask us to delete them sooner. Analytics data for 26 months. Records relating to a signed agreement for seven years, because tax law requires it.
Your rights
- See what we hold. Ask and we will send it, normally within 30 days.
- Correct it if it is wrong.
- Have it deleted. Ask and we will, unless the law requires us to keep it.
- Withdraw consent at any time, including analytics cookies.
Email hello@telehealthme.ca. If you are not satisfied with our answer, you may complain to the Office of the Privacy Commissioner of Canada.
Security
The site is served over an encrypted connection. Access to enquiry data is limited to the people who need it, and accounts require two-factor authentication.
Last updated 12 September 2026. This is our own policy for this website. It is not the policy pack we supply to programme clients for their own practices, which is separate and is reviewed by their own lawyer.